Letter: Switching From T-Mobile

To the Editor:

I am writing to thank you for your continued coverage of the T-Mobile shutdown in Weston. I am all for the Town charging T-Mobile fair market value for use of our tower. The quandary being that I am a town resident and a work-from-home T-Mobile consumer.

I have been contacting T-Mobile for the last two weeks. The customer service agents kept telling me that their map showed that we had coverage.

When I spoke to T-Mobile today, I pointed out that I had missed a call from the school nurse when my daughter had to get to the doctor due to a mishap. And then I was talking to a prominent Hollywood producer when my phone hung up on her — and these are people who can take months to contact!

Fortunately, today I managed to get to the right customer service agent today who told me that she read about Weston having a dispute with the company. After more than an hour on the phone (which was going in and out), I was able to have a supervisor approve a refund for almost half of my bill.

The service agent was also kind enough to point out that she was not sure when this would be resolved. Hint taken and I will be switching all three of my lines to another carrier.

When I asked the agent how she knew about the Weston situation, she said she had T-Mobile on her Google alerts and that the Weston Today articles were in her feed! I am writing this letter to thank you and to also share my experience with other Weston residents. We should not be paying for service not rendered. T-Mobile is creating this situation and they must be accountable.

—  Carolyn Hill-Bjerke

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